Experience Training
A themed learning excursion: Secret Agents in search of "authenticity" in the marketplace
Experience Solutions Consulting has developed a training methodology which incorporates the principle components of the Customer Experience.
Using Pine & Gilmore's best-selling HBP book, The Experience Economy, as a compass, we have invested several years of study to determine which elements of the Customer Experience are most critical and, in many cases, most often overlooked. This effort was integrated with the study and dissecting of over 40 additional resource books, hundreds of articles, and many hours of practical, personal "hands-on" observation and interaction.
Result? A flexible framework for customized Customer Experience Training. This training approach is intensive, effective, high-touch, customized, and one-of-a-kind.
Our president, Steve Dragoo, completed training and earned the designation of Pine and Gilmore Certified Experience Economy Expert in 2006.
In 2007, Strategic Horizons and the authors of The Experience Economy, awarded their Experience Management Achievement Award to Steve Dragoo in recognition of his application of Experience Economy principles at Solutions Consulting.
Contact us to see how your company can more fully participate in Experience Economy!